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得数SumviaSUMVIA
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先查看常见问题;如果仍需帮助,可以通过邮件联系我们。反馈越具体,我们越容易定位问题。Start with the common questions below. If you still need help, contact us by email. Specific details help us investigate effectively.

联系支持Contact support

反馈计算问题Report a calculation issue

请提供计算器名称、输入单位、应用版本和复现步骤。Include the calculator name, input units, app version, and steps to reproduce.

常见问题Frequently asked questions

使用得数时,你可能会关心这些。What you may want to know before using Sumvia.

不需要。当前版本打开即可使用,不要求注册或登录。No. The current version works without registration or sign-in.

收藏、最近使用、计算历史、语言和单位偏好默认保存在你的设备上,不会因为访问本官网而自动上传。Favorites, recents, calculation history, language, and unit preferences are stored on your device by default and are not uploaded simply because you visit this website.

可使用应用内相应清除功能。卸载应用或清除系统中的应用数据也可能移除本地记录,操作前请确认不再需要这些内容。Use the relevant clearing option in the app. Uninstalling the app or clearing its system data may also remove local records, so confirm that you no longer need them first.

不能。结果仅供健康计算参考和个人记录辅助,不用于诊断、治疗、处方或紧急决策。如有健康担忧,请咨询合格专业人员。No. Results support health calculations and personal records only. They are not intended for diagnosis, treatment, prescriptions, or emergency decisions. Consult a qualified professional when you have a health concern.

邮件中请写明计算器名称、输入值与单位、预期结果、实际结果、应用版本、设备型号和设备系统版本。请勿发送姓名、病历、检查报告等敏感健康信息。Include the calculator name, input values and units, expected and actual results, app version, device model, and device OS version. Do not send names, medical records, test reports, or other sensitive health information.

先检查输入值和单位是否正确,并查看工具的适用说明。然后关闭并重启应用,确认系统与应用版本已更新。若问题仍存在,请记录复现步骤和错误画面;不要用异常结果作医疗决定。Check the inputs and units first and review the tool’s scope. Then close and restart the app, and confirm that the app and OS are current. If the issue remains, record the steps and error screen; do not use an unexpected result for a medical decision.

请使用本页联系邮箱,并在主题中注明“隐私请求”。当前应用数据保存在设备本地,没有远程账户可由我们删除;如请求涉及支持邮件,请仅提供识别相关往来所需的最少信息。该邮箱须由发布主体在上线前验证。Use the contact email on this page with “Privacy request” in the subject. Current app data stays on your device and there is no remote account for us to delete. For a request involving support email, provide only the minimum information needed to identify the correspondence. The publisher must verify this mailbox before launch.

邮件安全提醒:Email safety: 普通邮件不是提交敏感健康资料的安全渠道。请只提供定位产品问题所需的最少信息。Ordinary email is not a secure channel for sensitive health records. Share only the minimum information needed to investigate a product issue.
得数Sumvia

本地优先的健康计算参考工具。A local-first health calculation reference.

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© 得数团队Sumvia Team为清晰理解而设计Designed for clearer understanding